System Involved:
- Anchanto OMS (Anchanto Order Management System)
- Tiki
Tiki Integration is supported for the following countries:
1. Vietnam
Supported API Version
1. Version V1 and V2
1. OAuth
2. Tiki Account Username
3. Tiki Account Password
For help connecting the store to OMS, please see the following article. (How to connect store with OMS)
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To ensure smooth synchronization between Tiki and Anchanto OMS, follow these best practices:
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Unique SKUs: Ensure all products have unique Stock Keeping Units (SKUs). Duplicate SKUs will not sync correctly; only one product per SKU will be imported.
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Consistent Product Data: Maintain accurate product information, including attributes, descriptions, and stock levels.
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Accurate Pricing: Update product prices regularly to align with OMS settings for consistent pricing across platforms.
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Automatic Product Sync:
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When a seller connects their Tiki account to Anchanto OMS, existing products (product name, SKU, price, stock, and images) are automatically synchronized.
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Order Synchronization:
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Orders from the past 90 days with statuses such as "Awaiting_Confirmation", "Delivered", "Cancelled" are synced to Anchanto OMS.
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Brand Authorization:
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Only authorized brands from the Tiki store are synced to Anchanto OMS.
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Syncing Speed:
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Once the sync process begins, OMS syncs at a rate of 1,000 SKUs every 15 minutes.
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Manual Product Sync:
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Sellers can manually sync group (variation) products from Tiki to Anchanto OMS as needed.
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Brand Authorization Requirement:
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Sellers must authorize brands in the Tiki seller center and inform Anchanto support to sync newly authorized brands. Automation for this process is currently under development.
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Price and Stock Updates:
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Sellers can update product prices and stock levels from Anchanto OMS to Tiki store.
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Known Challenges
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Product Status Management:
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Sellers cannot activate or deactivate products from Anchanto OMS to Tiki store.
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Product Deletion:
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Sellers cannot delete products from Anchanto OMS to Tiki store.
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Product Listing
- Sellers cannot list single, kit, and group products from OMS to Tiki store using the Anchanto OMS interface.
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Automatic Inventory Sync:
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Inventory updates are automatically pushed from Anchanto OMS to Tiki store in real time.
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Manual Inventory Sync:
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Sellers can manually sync stock from Anchanto OMS to Tiki store if required.
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Price Management:
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Sellers can manage prices for all products individually via Anchanto OMS.
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Note:
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Tiki store displays only one price field with name 'Price'. If selling price is available for product in OMS, then retail price is ignored and selling price is pushed to Tiki as 'Price'.
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Automatic Order Sync:
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Orders with statuses like "Awaiting_Confirmation", "Delivered", "Cancelled" sync every 30 minutes.
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"New" orders are synced every 5 minutes.
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Manual Order Sync:
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Sellers can manually sync orders via Anchanto OMS under:
Anchanto OMS >> Integrations >> Ecommerce Sales Channels >> Tiki Store (connected) >> Sync Orders
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Shipping Details Management:
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Orders shipped via platform or seller's own carriers are supported.
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When using Anchanto integrated carriers, tracking numbers and shipping labels sync to OMS automatically.
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Tiki updates the delivery status upon buyer confirmation and Anchanto OMS updates the delivery status when carrier partner updates the delivered status.
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Order Processing Workflow:
When using Tiki integrated shipping carriers, the Ready to Ship status for orders will follow this automated workflow:
Step 1: Updating the Ready to Ship Status
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If the seller uses both Anchanto WMS and Anchanto OMS:
- Once the order is physically picked, the status will be updated as Picked in Anchanto WMS.
- This will automatically trigger the Ready to Ship status update in both Anchanto OMS and Tiki store.
If the seller uses only Anchanto OMS:
- After physically picking all products in the order, the seller must manually update the status as Ready to Ship in Anchanto OMS.
- This manual update will trigger the Ready to Ship status in the Tiki Store.
Step 2: Syncing Shipping Details -
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Once Tiki store successfully updates the Ready to Ship status:
- A shipping label/AWB and tracking ID will be generated by Anchanto OMS.
- From there, the information will be synced to Anchanto WMS for further order processing if they are using Anchanto OMS and WMS as solution.
Known Challenges
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Order Splitting:
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The current integration does not support splitting orders.
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Return Requests:
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Sellers cannot view or manage return requests raised by buyers in OMS.
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OMS Status | Tiki Status |
Partial | Awaiting confirmation |
New | Awaiting confirmation |
RFP | Awaiting confirmation |
Packed | Processing |
Ready_to_ship | Processing |
In_transit | Shipping |
Complete | Delivered |
Cancel | Cancelled |
Cancel_in_process | Not Supported |
mp_unpaid | Not Supported |
Return_initiated | Not Supported |
Return_approved | Not Supported |
Return_rejected | Not Supported |
Return_putaway | Not Supported |
Lost_in_transit | Not Supported |
Failed_delivery_initiated | Not Supported |
Failed_delivery_putaway | Not Supported |
Failed_delivery_completed | Not Supported |
Reject | Not Supported |
Approval_in_process | Not Supported |
Rejection_inprocess | Not Supported |
Return_completed | Not Supported |
Cancel_by_seller_inprocess | Not Supported |
Cancel_by_seller | Not Supported |
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