Managing and Processing Return Orders for TikTok in Anchanto OMS

With the latest API integration for TikTok, Anchanto OMS now allows users to seamlessly view and manage return orders directly within the OMS system. This enhancement simplifies return order handling for sellers and warehouse operations teams.

Return Order Scenarios

The return orders from TikTok v2 will be managed in the same way as any return order managed from other marketplaces in WMS3.

Below is a detailed breakdown of the possible scenarios and corresponding actions for managing TikTok return orders in OMS:

Scenario	TikTok Shop Order Status	OMS Order Status	Available Action in OMS
Buyer requested a return on TikTok	Awaiting Action	Return & Exchange Initiated	Seller can Approve or Reject the return request.
Seller accepted the return order	Awaiting return parcel receipt	Return & Exchange Putaway	Seller can put away the stock in the warehouse under usable or unusable categories.
Seller rejected the return order	Completed	Return & Exchange Rejected	No further action required in OMS.
Seller completed stock putaway	Completed	Return & Exchange Completed	OMS will automatically update the status to Return & Exchange Completed after stock putaway.

Important Notes

1. Automatic Syncing:
   • Return orders and their statuses are synced from TikTok Shop to OMS every 30 minutes.
     
     
2. Refund Handling:
   • All refunds must be processed directly on TikTok Shop.
   • OMS do not trigger or handle refunds for return orders.
     
     
3. Dispute Management:
   • Returns disputes to be managed on TikTok Shop.

This feature empowers businesses and warehouse teams to efficiently handle return orders, ensuring smooth operations and better inventory tracking for TikTok Shop orders.

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