FAQ for Mark Orders Cancelled feature from the OMS UI

Q1: What is the "Mark Orders Cancelled" feature?

Ans: The "Mark Orders Cancelled" feature is a new option in Anchanto OMS that allows users to easily cancel one or more orders in bulk.

Q2: How do I access the "Mark Orders Cancelled" option in Anchanto OMS?

Ans: To access the "Mark Orders Cancelled" option, select one or more orders from the New, Ready to ship, or Shipped  orders tab, and then click on the "Actions" dropdown to find the option.

Q3: Can I use the "Mark Orders Cancelled" feature to cancel multiple orders at once?

Ans: Yes, the "Mark Orders Cancelled" feature allows users to cancel up to 10 orders at once.

Q4: Will the "Mark Orders Cancelled" feature update the cancellation status on the marketplace?

Ans: No, the "Mark Orders Cancelled" feature will only update the cancellation status in Anchanto OMS and WMS2 & WM3 (if connected).

Q5: What happens when I select more than 10 orders to cancel using the "Mark Orders Cancelled" option?

Ans: If you select more than 10 orders to cancel, a validation message will appear notifying you that "Up to 10 orders can be moved to cancelled at a time".

Q6: What information do I need to provide when using the "Mark Orders Cancelled" feature?

Ans: When using the "Mark Orders Cancelled" feature, you will need to select a predefined reason for the cancellation from a dropdown menu and decide whether or not to revert the stock back to "available to purchase".

Q7: Can I cancel orders from all sales channels using the "Mark Orders Cancelled" feature?

Ans: Yes, the "Mark Orders Cancelled" feature is available for all orders from all sales channels, making it easier to manage orders from various sources. But not that the orders status will not be updated to the respective sales channel and user has to cancelled on Sales channel separately.

Q8: How I can revert the canceled order using the "Mark Orders Cancelled" feature?

Ans: Cancellation can be reverted so please make sure you are cancelling the correct orders before you proceed for the cancellation.

Q9: Can I revert stock back to "available to purchase" using the "Mark Orders Cancelled" feature?

Ans: Yes, the "Mark Orders Cancelled" feature allows you to choose whether or not to revert the stock back to "available to purchase" when cancelling an order.

Q10: Who has access to the "Mark Orders Cancelled" feature in Anchanto OMS?

Ans: Users with Master admin, Seller admin, Operations admin, or Custom roles having access to the orders module can perform the "Mark Orders Cancelled" operation.

Q11: Which status orders can be marked as cancelled in OMS and WMS?

Anchanto OMS

OMS Status	Support Cancellation	Auto Re-Stock Qty to Available to Purchase
Unpaid	Yes	Yes - If selected revert stock option
Partial (Sku missing/Out of stock)	Yes	Yes - If selected revert stock option
New	Yes	Yes - If selected revert stock option
Ready for pickup	Yes	Yes - If selected revert stock option
Ready to Ship	Yes	No – Order moves to cancel in process for the put away process.
In transit	Yes	No – Order moves to cancel in process for the put away process.
Completed	No	-
Failed delivery - Initiated	No	-
Failed delivery – Put away	No	-
Failed delivery - Completed	No	-
Lost in transit	No	-
Cancelled	No	-
Cancel in process	No	-
cancel by seller	No	-

Return intiated	No	-
Return approved	No	-
Return put away	No	-
Return completed	No	-
Return rejected	No	-
Repair	No	-
Withhold exchange	No	-

Anchanto WMS2

WMS2 Order Status	Cancellation support through OMS	Auto Re-Stock Qty to Available to Purchase
Partial	Yes	Yes - No put away required
New	Yes	Yes - No put away required
Picking unassigned	Yes	Yes - No put away required
Picking Assigned	Yes	Yes - No put away required
Partial picked	Yes	Yes - No put away required
Assign for Re-picking	Yes	No – Put away required
Packing line	Yes	No – Put away required
Awaiting dispatch	Yes	No – Put away required
Dispatch Scheduled	Yes	No – Put away required
Out for delivery	Yes	No – Put away required
Out for redelivery	Yes	No – Put away required
Delayed	Yes	No – Put away required
Assign for collection	Yes	No – Put away required
FC received	Yes	No – Put away required
Ready for Anchanto pickup	Yes	No – Put away required
Collected	Yes	No – Put away required
Customer pickup	Yes	No – Put away required

Anchanto WMS3

WMS3 Order Status	Cancellation support through OMS	Auto Re-Stock Qty to Available to Purchase
Partial	Yes	Yes - No put away required
New	Yes	Yes - No put away required
Picking unassigned	Yes	Yes - No put away required
Picking Assigned	Yes	Yes - No put away required
Partial picked	Yes	Yes - No put away required
Assign for Re-picking	Yes	No – Put away required
Packing line	Yes	No – Put away required
Awaiting dispatch	Yes	No – Put away required