How to raise a query?

Anchanto Customer Care team is there as your first line of support, 7 days a week from 0600-2100 SGT. 

You can reach out to us through the following mediums:

Knowledge Base:-

• Refer to Knowledge Articles at help.anchanto.com.

Submit a Ticket:-

• Go to help.anchanto.com
• Click on "Submit A Ticket"
• Fill up the required information and click on Submit
• You will receive an email with the Ticket Number
• Our Customer Care Executive will look into your query and revert back to you shortly. 

Chat with Us:-

• Click on the chat icon on your SelluSeller Dashboard 
• Enter the required details 
• One of Our Customer Care Executives will guide you through your queries. 

Write to Us:-

• Email us at [e-mail] with the details of your query
• You will receive an email with the Ticket Number
• The Customer Care Executive will look into your query and revert back to you shortly. 

Reach us through Line/Whatsapp:-

• We are also available on Social Media channels like Line and Whatsapp
• Simply ping us your queries and we will respond with the solutions. 
• Find us on Whatsapp at: wa.me6590906050 and Line at: lin.ee/anchanto

If an issue arises while we are away, you can also drop us an email with the screenshot of the issue or raise a ticket and we will respond to the ticket on the next business day. 

Hope this article was helpful. Our Customer Care team is available 7 days a week, you can simply reach out to us for any queries/resolutions.