Anchanto ZenDesk Portal FAQ

Purpose

This document is to provide the steps:

• Creating access to the ZenDesk Portal.
• Raising/Submitting a new ticket to Anchanto.
• Viewing raised tickets.
• Accessing the Knowledge Management Portal on Anchanto portal.
• Initiating a chat with Anchanto Support through the Anchanto Portal.

URL: https://anchanto.zendesk.com/hc/en-us 

Creating access to the ZenDesk Portal

• Navigate to the Anchanto Support Page at anchanto.zendesk.com.
• Click on the "Sign In" option located at the top-right corner of the page.
• Click on the "New to Anchanto? Sign Up" link at the bottom of the page.
• A page will appear requesting your full name and email address.
• Enter your full name and correct email address in the respective fields, then click the "Sign Up" button.
• You will be prompted to check your email for further instructions.
• Check your email for a message from [e-mail] with the subject "Create a password for Anchanto."
• Click on the "Create Password" link in the email, which will direct you to the password creation page.
• Enter your name and create a password for your account according to the specified criteria, then click the "Set Password" button.
• Upon completion, you will be logged into your portal account and have access to the portal.

Raising/Submitting a new ticket to Anchanto

• After logging into your Anchanto Portal on Zendesk, click on the "Submit Request" link located to the left of your name in the top-right corner of the page.
• The Request Form page will appear.
• Enter the subject and details of your request. You may also include optional details such as country, marketplace, and the registered email ID of your Anchanto account (OMS/WMS/etc). Attach any relevant files, if necessary.
• Once all the details are filled in, click the "Submit" button at the bottom of the page to create a ticket with Anchanto.

Viewing raised tickets

• Log in to your Anchanto Portal account.
• Click on the dropdown menu next to your name at the top-right corner of the page.
• You will see a list of all your submitted requests/tickets.
• Click on the respective ticket name to view the details and reply to Anchanto support if necessary.

Accessing the Knowledge Management Portal through Anchanto portal

• Login into your Anchanto Portal Account.
• The Knowledge portal will be available on main page.

NOTE: The Knowledge portal will be available after 20^th June 2024.

Initiating a chat with Anchanto Support through the Anchanto Portal

• Login into your Anchanto Portal.
• Locate the chat icon at the bottom left of the page.
• Click on the chat icon to open the chat window, which will prompt you to enter your name.
• Enter your name and click "Next".
• You will be asked to enter your email address.
• Enter your email address and click "Send".
• You will be connected to the next available support member.
• Once connected, you can proceed with your query via chat with Anchanto Support.